Communication to the General Practitioner

Only a member of the medical or clinical team can provide treatment or advice over the telephone. Please phone or email via reception on 9092 6800. A response can be expected within 2-3 business days for non-urgent matters and within the same day for urgent matters.

When telephone communication is received, the urgency and nature of the call is gathered to determine if the call will be transferred immediately or if a message will be taken for the call to be returned. In non-urgent situations, patient calls should not interrupt consultations with other patients.

Patient messages taken for follow-up by a general practitioner or other practice team member are documented for their attention and action.

Communication with patients by electronic means

We wish to draw your attention to the risks associated with electronic communication. Information could be intercepted or read by someone other than the intended recipient, your privacy or security cannot be guaranteed if you use or request information via SMS or email. Electronic messages you send to the practice may not be seen and actioned in a timely manner; care should be taken when communicating urgent matters.

Notification of Patient Results

If you have been referred for a test, please ensure you contact us for the result within two to three days. Once we have identified you as the correct patient our reception staff will be able to pass on the Doctor’s comment about the test result. Please note that the actual results will not be provided over the telephone.

Patient Feedback

We like to hear “How we are doing”.

Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, or are unhappy with the service you have received.

Alternatively, you can contact the Health and Disability Services Complaints Office (HaDSCO) Telephone: (08) 6551 7600 or 1800 813 583

Communication/Language Barriers 

Patients who require communication assistance are asked to let the reception staff know when making the appointment. We can access the National Relay Service (NRS) for patients that are deaf and the Translating and Interpreter Service (TIS) Doctors Priority Line for patients from a non- English-speaking background.

Reminder System

Our practice is committed to preventative healthcare. You have the option of registering to receive healthcare reminders that are appropriate to your care.